“In business, being able to read people and quickly get a sense of who you’re dealing with is an invaluable skill. It turns your encounter with a client into an opportunity to catch a glimpse of the upcoming project and how it will need to be handled. It is one of the building blocks of a professional relationship.”

Building relationships is essential (ok, I’m stating the obvious). And we’ve found that sustaining them is almost fully attributable to our (1) being forthright and (2) doing what we say we’re going to do … exceptionally well.

To my first point, clients need to know *us* just as much as we need to know them. Being forthright about our recommendations, expectations, and processes is a primary reason we’ve grown in a down economy. Yes, being honest means sometimes giving some tough love so they can understand the pros and cons of pursuing various options in today’s digital landscape. But being proactive is key; everyone deserves to have the facts up-front to avoid unpleasant surprises later.

To my second point, the buck stops here. Recommendations are just wasted effort without proper execution. If we receive a request that doesn’t align with our core strengths, we’ll recommend a specialized partner instead.  When it comes to execution, we *know* that clients are paying for the best, so we execute the best work every time.

In the end, it’s our brand.  Honesty and integrity command respect, and we know that’s a two-way street.

At Tellenger, he’s responsible for creating visual personalities online, providing that all-important visual layer to web and mobile sites that address clients’ business objectives.

To that end, we’ve got six core values that we infuse into our client relationships and business processes.

1. Exacting Technology – We’re a technology-agnostic firm, which means we’ll recommend and implement or integrate solutions specific to a client’s particular needs (rather than our personal language or platform preferences).
2. No-Bull Estimates – Our cost estimates are organized by individual line items – sort of like a menu of solutions catered to individuals’ unique needs.
3. Purpose-Driven Deliverables – We only spend clients’ time on deliverables that inform, demonstrate, and/or provide actionable direction. (If they don’t truly demand attention, why bother?)
4. Open Collaboration – We use Basecamp to collaborate on everything from timelines to documents and centrally store assets like logos, images or files.
5. User-Based Design – We substantiate our beautiful, accessible designs with user-experience research that considers industry Best Practices.
6. Analysis & Evolution – We analyze results against identified benchmarks and recommend adjustments for improvement. (Really, being attentive and proactive allows us to innovate.)

I’m so proud to be helping clients capitalize in the digital space while also being a part of Tellenger’s own dynamic growth.

Some of the changes that more accurately describe Tellenger include:

1. No longer focused exclusively on Government clients – We’ve found that our work with the Marine Corps, for example, has led to private sector businesses wanting our advanced coding skills. And our Government clients want to benefit from our leading edge work in the private sector.
2. Increased focus on Business Strategy – While strategy has always been an important part of our process, we were surprised to discover how many competitors fail to put the business strategy of an organization at the forefront of technology consulting. We let the business objectives of our clients drive our exceptional technology engineering and visual design … not the other way around. As a result, we’ve proven exceptionally skilled at building web-based businesses and driving organizational value through technology.
3. Not just complex coding anymore – Tellenger got its start building complex, mission-driven software applications delivered through the web so people could access their apps anywhere, anytime. However, we were missing an important market segment of organizations that needed less complex, though equally important, websites and digital technology solutions. Interestingly, the shift to building web-based businesses and ecommerce sites has actually enhanced our software apps.

While some website re-launches are simply refreshes or updates, Tellenger’s signifies our successes and our growth. We are doing outstanding work for our clients, which is leading to new clients, new requests, and repeat business. The new Tellenger.com site is a marker of the achievements our clients have experienced as a result of our work together.

I’m proud to welcome the new Tellenger.com.

Let’s meet for lunch at Chutzpah Deli.

In almost two years since its founding, Tellenger has served major public and private sector clients such as the Marine Corps, National WWII Memorial, Consumer Product Safety Commission, Health and Human Services, and the Patent and Trademark Office. Our team of accomplished professionals continues to earn client accolades for exceptional service provided on time and on budget.

I’m proud of the strong start we’ve had and look forward to even greater success in the future.